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IT Support

 

Facility Management Service

 USAM’s IT Facilities Management Services cater to the 24x7 service demands on customers IT facilities. We take the complete responsibility of ensuring availability and performance of IT infrastructure as per Service Level Agreements (SLAs). 


We capture all the service requests logged via mail, telephone or the Web. These include call management, asset and inventory management, client recovery services and vendor management. We boost the performance of data center by proactively monitoring, forecasting and realigning IT resources. We undertake network, server, security and database administration; data backup; and application support. 


Facility Management Services :

 

  • Servers Management & Support
  • Network Management.( LAN & WAN Support)
  • Wireless , VPN , Link and Bandwidth Management
  • Mail and Messaging Management
  • Application software & OS management
  • Backup Management
  • Database Management
  • Security & Anti-virus Management
  • Help Desk and Call desk Management
  • Desktop and Client Side Support

 

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